Terms of Service

Last Updated: October 8, 2026

Welcome to Dr. Nidhi’s Formula.

These Terms of Service govern your access to and use of the Dr. Nidhi’s Formula website, online store, products, services, and related content.

By accessing, browsing, creating an account, placing an order, or otherwise using our website, you agree to these Terms of Service. If you do not agree with these Terms, please do not use our website or services.

1. Website and Online Store

Our website is operated using WordPress and our online store functionality is powered by WooCommerce.

WordPress, WooCommerce, plugins, extensions, hosting services, security tools, payment services, and other technologies may be used to operate, maintain, secure, and improve our website and online store.

We reserve the right to modify, suspend, restrict, or discontinue any part of the website or its functionality at any time where reasonably necessary.

2. Website Access and Use

You agree to use this website only for lawful purposes and in accordance with these Terms of Service.

You must not use the website in any manner that may:

Damage or disrupt the website
Interfere with another person’s use of the website
Attempt to gain unauthorized access to our systems
Compromise website security
Introduce malicious software or code
Violate any applicable law or regulation

We reserve the right to restrict or terminate access to our website where we reasonably believe that these Terms have been violated.

3. Account Information

Certain features of our website may allow you to create an account.

When creating an account or providing information during checkout, you agree to provide information that is accurate, complete, and current.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

You should notify us promptly if you believe that your account or account information has been accessed or used without authorization.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, specifications, pricing, and other information displayed on our website are accurate and up to date.

However, product images and colours may appear differently depending on your device, screen settings, lighting, or other factors.

Product packaging, appearance, ingredients, specifications, availability, and other product details may be updated or changed from time to time.

We reserve the right to discontinue, modify, or limit the availability of any product without prior notice.

5. Product Use and Information

Our products should be used according to the directions, instructions, and recommendations provided with the product or on our website.

You should read the product information, ingredients, directions, and applicable warnings before using any product.

If you have concerns about whether a product is suitable for you, you should seek appropriate professional advice before use.

Individual results may vary from person to person. We do not guarantee that any particular product will provide a specific result for every customer.

Information provided on our website about our products is for general informational purposes and should not be considered a substitute for professional medical advice, diagnosis, or treatment.

6. Orders

Our online store uses WooCommerce to facilitate product listings, shopping cart functionality, checkout, order processing, and related store operations.

When you place an order through our website, you are submitting a request to purchase the selected products.

All orders are subject to product availability and acceptance.

We reserve the right to accept, decline, cancel, or limit an order where reasonably necessary, including in situations involving:

Product unavailability
Incorrect pricing or product information
Suspected fraudulent or unauthorized transactions
Incorrect customer information
Duplicate or unusual orders
Shipping or delivery limitations
Other circumstances that prevent us from fulfilling an order

If we cancel or modify an order, we will make reasonable efforts to contact you using the information provided with your order.

You are responsible for reviewing your order details before completing your purchase.

7. Prices and Billing

All prices displayed on our website are in Indian Rupees (₹) unless otherwise stated.

Product prices, discounts, offers, and promotions may change without prior notice.

The applicable price will generally be the price displayed when the order is placed.

We reserve the right to correct pricing, promotional, or product listing errors where necessary.

You agree to provide accurate and complete billing information when placing an order.

8. Payments

Payments on our website may be processed through third-party payment gateways and service providers.

Our website may use Razorpay to process online payments.

When you make a payment through Razorpay or another payment provider, the payment may be subject to that provider’s terms, conditions, security procedures, and privacy policy.

By submitting a payment, you confirm that you are authorized to use the selected payment method.

We do not intend to store your complete card details on our website. Payment information may be collected and processed directly by the applicable payment service provider.

Payment status and transaction information may be shared with us by the payment provider to enable us to process and fulfil your order.

9. Shipping and Delivery

Orders will be shipped to the address provided by the customer during checkout.

Delivery times displayed on our website are estimates and may vary depending on the destination, shipping provider, weather, holidays, operational circumstances, or other factors beyond our reasonable control.

We are not responsible for delays caused by third-party shipping providers or circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping and contact information.

For additional information about shipping and delivery, please refer to our Shipping Policy.

10. Cancellations, Returns and Refunds

Cancellations, returns, refunds, and related matters are governed by our Refund Policy.

Customers are responsible for reviewing our Refund Policy before placing an order.

Any refund, where applicable, will be processed according to the terms and conditions of our Refund Policy and the applicable payment method.

11. Intellectual Property

All content available on our website, including but not limited to:

Brand names
Logos
Product names
Product images
Photographs
Graphics
Videos
Audio
Text
Product descriptions
Website designs
Marketing materials
Other visual and written content

is owned by or licensed to Dr. Nidhi’s Formula and is protected by applicable intellectual property laws.

You may access and use the website for personal and non-commercial purposes.

You may not copy, reproduce, modify, distribute, publish, sell, create derivative works from, or commercially exploit any website content without our prior written permission.

All rights not expressly granted under these Terms remain reserved.

12. Third-Party Services and Plugins

Our website may use third-party services, plugins, extensions, and technologies to support:

Payment processing
Shipping and delivery
Website functionality
Security
Analytics
Marketing
Communication
Customer support
Other business operations

These services may include WordPress and WooCommerce extensions, Razorpay, hosting services, analytics services, communication platforms, and other third-party providers.

Third-party services may operate under their own terms and privacy policies.

We are not responsible for the independent policies, availability, functionality, security, or practices of third-party service providers.

Your use of any third-party service may be subject to the terms established by that provider.

13. Third-Party Links

Our website may contain links to third-party websites, services, or platforms.

These links are provided for convenience and informational purposes.

We do not control and are not responsible for the content, availability, security, or privacy practices of third-party websites.

If you access a third-party website, you do so at your own risk and should review that website’s applicable terms and privacy policy.

14. Reviews, Feedback and User Content

If you submit reviews, testimonials, comments, suggestions, photographs, feedback, or other content to us, you confirm that you have the right to submit that content.

By voluntarily submitting such content, you grant us permission, to the extent permitted by applicable law, to use, reproduce, publish, display, and distribute the submitted content for business, marketing, promotional, or operational purposes.

You must not submit content that:

Is false or misleading
Infringes another person’s rights
Contains unlawful or offensive material
Contains malicious software or code
Violates intellectual property rights
Impersonates another person or entity
Violates these Terms of Service

We reserve the right to remove or decline to publish content that we believe violates these Terms or is otherwise inappropriate.

15. Errors, Inaccuracies and Omissions

From time to time, information on our website may contain typographical errors, inaccuracies, or omissions relating to:

Product descriptions
Product pricing
Promotions
Product availability
Shipping charges
Delivery estimates
Other website information

We reserve the right to correct errors, update information, modify listings, or cancel affected orders where appropriate.

Where an order is affected by a significant error, we will make reasonable efforts to notify the customer.

16. Prohibited Activities

You must not use our website to:

Violate any applicable law or regulation
Commit fraud or engage in fraudulent activity
Impersonate another person or entity
Provide false or misleading information
Infringe intellectual property rights
Harass, abuse, threaten, or harm others
Upload or transmit viruses or malicious code
Attempt to gain unauthorized access to our website or systems
Scrape, crawl, or collect website information without authorization
Send spam or unauthorized promotional communications
Interfere with the security or operation of the website
Reproduce or commercially exploit website content without permission

We reserve the right to restrict or terminate access to our website if we reasonably believe that these Terms have been violated.

17. Suspension and Termination

We may restrict, suspend, or terminate your access to our website or services where necessary, including if you:

Violate these Terms of Service
Engage in unlawful activity
Engage in fraudulent activity
Misuse our website or services
Attempt to compromise the security of our website
Engage in activity that may harm our business or other users

Termination or suspension does not affect any rights or obligations that arose before termination.

Any provisions that are intended to survive termination will continue to apply.

18. Disclaimer

The information available on our website is provided for general informational purposes.

While we make reasonable efforts to ensure that the information on our website is accurate and up to date, we do not guarantee that all website content will always be complete, accurate, current, or error-free.

To the maximum extent permitted by applicable law, our website and its services are provided on an “as available” basis.

We do not guarantee that:

The website will always be available
The website will always be error-free
Website functionality will always operate without interruption
Products will always be available
Delivery timelines will always be met

Nothing in these Terms is intended to exclude any rights or protections that cannot legally be excluded under applicable law.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Dr. Nidhi’s Formula, its owners, employees, partners, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, or similar losses arising from your use of our website or products, except where such liability cannot legally be excluded.

This may include, where permitted by law, losses relating to interruption of service, loss of data, loss of profits, or other indirect losses.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Dr. Nidhi’s Formula, its owners, employees, partners, contractors, service providers, and affiliates from claims, losses, liabilities, damages, or reasonable expenses arising from:

Your violation of these Terms
Your unlawful use of the website
Your violation of another person’s rights
Your misuse of our products or services
Your unauthorized activities on our website

21. Severability

If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed to the extent necessary.

The remaining provisions will continue to remain in full force and effect.

22. Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

23. Entire Agreement

These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy, and other policies referenced on our website, constitute the agreement governing your use of our website and services.

24. Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms or your use of our website shall be subject to the jurisdiction of the appropriate courts having jurisdiction over Hyderabad, Telangana, India, unless otherwise required by applicable law.

25. Changes to These Terms

We may update or modify these Terms of Service from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

When changes are made, we will update the “Last Updated” date at the top of this page.

We encourage you to review these Terms periodically.

Your continued use of our website after updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

26. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Dr. Nidhi’s Formula

Email: drnidhisformula@gmail.com

Phone: +91 93 8156 6520

Business Address:
Plot No. 1014/P, Gokul Plots
New Hafeezpet
Hyderabad, Telangana – 500085
India